Privacy Policy

Privacy Policy

This Privacy Policy governs what we can and cannot do with the information that you provide.

Last updated: March 6, 2019

We at Sweet (Sweet Technology, Inc. and our subsidiaries) are committed to protecting your privacy. This Privacy Policy applies across all websites that we own and operate and all services we provide, including our online and mobile services products, and any other apps or services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use our services.

When we say 'personal data' we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymized) then this notice doesn’t apply. Check out our Terms & Conditions for more information on how we treat your other data.

We may need to update this Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we’ll make sure we let you know, usually through an email.

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Sweet Technology, Inc. and its wholly-owned subsidiaries. Our headquarters are in the United States of America however we operate in several countries.

We provide an easy-to-use global cloud software platform for small and medium-sized businesses and their advisors. If you would like to find out more about what we do, please see our About Us page.

How we collect information

When you visit our websites or use our services, we collect personal data. We will only use and disclose such personal data as described in this Privacy Policy.

Information you provide to us directly

When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, download an ebook, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal information, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically

While you use our site and services, we collect general information of the sort that web browsers, servers and network operators typically make available. These include things like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information helps us troubleshoot problems, understand how you use our site, improve our products and services, and help ensure that we continue to provide the best possible experience.

Information we get from third parties

The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

How we use the information we collect

We collect information to enable you to receive the benefit of our site, platforms, apps, products, and services. Subject to this Privacy Policy and your data preferences, we may use the information we collect for some or all of the following purposes:

  • carry out our obligations and to provide you with agreed products and services;
  • establish, maintain and administer your account;
  • maintain, troubleshoot, and improve our site, platforms, apps, products, and services;
  • develop new products and services;
  • if your preferences permit, to provide you with recommendations and personalized products and services;
  • measure performance of our site, platforms, apps, products, and services;
  • secure and protect you, us, our site, platforms, apps, products, and services, and the public;
  • meeting our legal, regulatory, and tax reporting obligations;
  • communicate with you about our site, platforms, apps, products, and services—such as to notify of changes and updates, alert you to data or security breaches, and to provide you with customer support;
  • with your explicit consent, to create or distribute promotional and marketing material that is relevant to you;
  • for quality assurance and training purposes;
  • in the case of non-personally identifiable information only - or personal information only with your explicit consent — to promote and market ourselves, our products and services, and our websites (including any social media pages maintained or operated by us such as Facebook, Instagram, Twitter, YouTube etc); and
  • any other uses identified to you at the time of collecting your personal information or as reasonably contemplated by this Privacy Policy and our Terms & Conditions.

How we share information we collect

Personal information we collect stays within the Sweet family, other than in the following circumstances:

  • when you give us explicit consent to share your data;
  • when we share it with the greater Sweet family (i.e. with our affiliated and group companies);
  • when we share it with our affiliates, partners, and other trusted organizations we work with to provide products and services to you;
  • when we share it with trusted external service providers and data processors such as data centers, web hosts, cloud storage and cloud software providers, customer support providers, payment processors, debt collectors, accountants, and insurers;
  • when we share it with prospective sellers or buyers of our business or assets; or
  • when we share it with regulators and other relevant parties for the purpose of legal or contractual compliance, reporting purposes, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the rights of third parties or the public at large.

Your rights

It’s your personal data and you have certain rights relating to it. You may unsubscribe from our marketing communications by following the unsubscribe instructions located on the bottom of our emails or by emailing us at help@getsweet.com. Your rights include the right to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to help@getsweet.com and we will respond to your request within a reasonable period after the request is made.

We do not typically charge a fee for reasonable requests for access to your personal information. However, we may charge a reasonable fee, which will be notified to you before we move forward with the request, for time and cost if an extended amount of time is required to collate and prepare material for you.

If you’re not happy with how we are processing your personal data, please let us know by sending an email to help@getsweet.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. Where appropriate, we will work together with the relevant authorities to address your complaint, and/or make improvements to our systems and processes.

Accuracy

We take all reasonable steps within our control to ensure that the personal information we hold about you is accurate. We also take reasonable steps to ensure that the information is complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information. You can also change your personal data related to your Sweet account in the platform under Settings.

Security

We are committed to protecting your personal data and have taken steps to ensure that your personal information is treated securely and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

Although we aim to create a safe, secure environment by trying to limit access to the site to legitimate users, we cannot guarantee that unauthorized parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorized access to your personal information.

We will make every possible effort to inform the relevant authorities as soon as possible after the occurrence of any significant personal data breach which poses a risk to your rights and freedoms as a natural person. We will also inform you without undue delay unless the risk to your individual rights and freedoms is low—such as if the compromised data was well encrypted.

Please contact us at help@getsweet.com immediately if you become aware of any unauthorized use of your account by anyone else or any other breach of security.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data as necessary to provide you with our services or for our legitimate commercial interests for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing legitimate commercial interest in retaining it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.

International Transfer of Information

Your information may be processed outside of the country where you live. Regardless of where we use, process, or store your data, we will comply with the protections set out in this Privacy Policy and relevant legislation. Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

Cookies

To make this site work properly, we use small files called cookies on your device. Most websites do this. A cookie is a small text file that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. It enables the website to remember your actions and preferences (e.g., login, language, and other preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Business transfer

If we, or substantially all of our assets, were acquired, or in the event that we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge and agree that if such transfers occur, that any acquirer of our business may continue to use your personal information as set forth in this Privacy Policy.

Links to third party websites

Our site may contain links to and from third party websites. If you click on such links, you do so at your own risk and subject to whatever privacy policy and/or website terms may govern the use of such websites. We have no control over, and are not responsible, nor liable for, the content, privacy practices or website terms of such websites or any information you provide to them. You should read the privacy policy of these third parties to find out how they handle your personal information when you visit their websites.

How to contact us

If you have any questions or feedback about this Privacy Policy or our services, please do get in touch with us at help@getsweet.com.

Disclaimer

The following disclaimer governs the relationship between this web site and its viewers

The information contained in this website is for general information purposes only. The information is provided by Sweet and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Sweet. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Sweet takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Thank you for reading our Disclaimer. Please reach out to help@getsweet.com if you have any questions or concerns.